All orders are processed with care to ensure you receive the highest quality hair every time. Please allow 7–10 business days for your order to arrive. Our hair ships internationally, so we recommend placing your order at least two weeks before your appointment to ensure timely delivery.

If you need expedited shipping, please contact us directly before placing your order. We’ll do our best to accommodate your request and provide a seamless, luxury experience from purchase to delivery.

We take great pride in the quality and integrity of our luxury hair. Each order is carefully inspected before shipment to ensure it meets our high standards. However, if you experience any concerns, our team is here to make it right.

We offer replacements or refunds within 30 days of purchase. To begin the process, please contact our customer care team via email or phone number we’ll personally review your order and provide the best solution to ensure your satisfaction.

After 30 days, refunds and replacements are no longer available. We encourage you to reach out as soon as possible so we can assist you promptly.

Our priority is your confidence in our product and your experience with our brand — because every client deserves nothing less than excellence.

Hair Care Tips

To maintain the beauty and longevity of your luxury extensions, we recommend the following care routine:

• Use sulfate-free products: Always wash your extensions before installation using a gentle, sulfate-free shampoo and conditioner to preserve softness and natural shine.
• Treat your hair with care: Our raw hair comes directly from real donors, so it should be cared for just like your own. Brush thoroughly every day, starting from the ends and working upward to prevent shedding or tangling.
• Protect while you rest: Always sleep in a silk or satin bonnet (or on a silk pillowcase) to maintain moisture and reduce friction.
• Enhance your style: For a fuller, more voluminous look, we recommend adding heavy layers during styling to bring out the natural flow and body of the hair.

Consistent care ensures your extensions remain flawless, soft, and luxurious — just as they were meant to be.